Results-driven IT Manager with 6+ years of hands-on expertise spanning system administration, infrastructure architecture, and cybersecurity — primarily within hospitality. Building high-performance, zero-trust environments from the ground up.
IT Manager @ Swiss International Al Taif
Designed and deployed the entire Active Directory & GPO infrastructure at Swiss International Al Taif Hotel — eliminating third-party vendor dependency and saving significant outsourcing costs. Centralized authentication, enforced zero-trust policies, and streamlined all user access management.
Engineered a high-performance guest Wi-Fi network with VLAN segmentation, captive portal authentication, and QoS prioritization. Migrated all critical hotel systems to wired backbone — improving stability, data transfer speed, and network security posture while reducing operational expenses.
Audited and restructured the hotel's entire telecommunication infrastructure. Reduced telephone lines from 15 → 6, implemented intelligent call routing and VoIP optimization — delivering 60% annual cost savings with zero degradation to internal or guest-facing communication quality.
Implemented full FortiGate firewall deployment with advanced access control lists, structured security policies, IDS/IPS rules, and file-sharing governance. Achieved 99.9% cybersecurity compliance and significantly reduced attack surface across all hotel network segments.
Led a full P2V migration from legacy physical servers to VMware ESXi 6 virtualized environment at Blue Reef Resort — dramatically improving system performance, reliability, and disaster recovery readiness. Complemented with Veeam Backup implementation for business continuity.
Played a central role in configuring and integrating Sun System financial software and Material Control procurement platform — enabling automated financial operations, real-time inventory management, and seamless cross-departmental data flow throughout the hotel.
Architected a secure SD-WAN overlay connecting 4 hotel branches with site-to-site VPN tunnels and dynamic routing (BGP/OSPF). Implemented QoS policies prioritizing VoIP and critical ERP traffic, reducing inter-branch latency by 40% and ensuring 99.99% uptime for voice and data.
Designed and deployed a centralized VoIP PBX (3CX/Asterisk) across all branches, integrating legacy POTS lines with SIP trunks. Enabled unified extension dialing, call recording, and softphone roaming — reduced long-distance costs by 65% and improved internal voice collaboration.
Consolidated 12 physical servers into 3 clustered hypervisors (VMware vSAN) across two data centers. Implemented synchronous replication for mission-critical VMs and Veeam Backup & Replication for offsite DR. Achieved RPO of 15 minutes and RTO under 2 hours for all branch servers.
Currently based in Taif, Saudi Arabia with a transferable IT Engineer visa. Open to senior IT management roles, cybersecurity contracts, and infrastructure architecture projects across the region.